Your memory. Your decision.
Browser memory is off until you turn it on. Review, edit or clear saved notes in Clara. Encrypted sync between devices is a separate choice.
Good company shouldn’t cost you your privacy.
Your conversations are not training data.
Our commitment is simple: we do not use your conversations or saved memories to train or fine-tune AI models. This applies to guest, free and paid calls. Using context to respond to you or remember something you choose to save is separate from model training.
Your conversations can be personal. You deserve clear choices about memory, straight answers about who processes your data, and a simple way to ask us to delete it.
No sale. No advertising profiles.
We do not sell your personal information or share it for cross-context behavioral advertising. We do not currently use advertising or cross-site tracking cookies.
Clear about how calls work.
Clara uses hosted servers to listen and respond. If you turn memory on, relevant saved notes help Clara keep the conversation personal. You choose whether to use memory.
Help without the runaround.
Ask to access, correct or delete your information. If we need to retain a record for a specific obligation, we will explain what and why.
The full privacy policy
This Privacy Policy explains how Signal Market Intelligence Incorporated (“Clara”, “we”, “our”, or “us”) collects, uses, stores, and shares information when you use talkclara.com, try.talkclara.com, beta.talkclara.com, and related Clara services (the “Services”), including our AI voice companion.
It works together with our Terms of Use. By using the Services, you acknowledge the practices described here. You can use the controls above or contact us with a question. You do not need to know the name of a privacy law to ask for help.
Plain version: Clara processes your voice and text to talk with you. Guest trials are not saved as long-term memory. We use a few necessary cookies for access and payments. We do not sell your personal information, and our no-training commitment covers conversations and saved memories across guest, free and paid calls.
1. Who is responsible
Clara is operated by Signal Market Intelligence Incorporated (Canada). For privacy questions, email [email protected].
2. What we mean by personal information
“Personal information” means information that identifies you, or that can reasonably be linked to you, alone or together with other information — for example an email address, IP address, voice recording, or chat transcript.
3. Categories of information we collect
What we collect depends on how you use Clara (guest trial, free beta, Founding pass, Browse with Clara, or contacting us).
| Category | Examples |
|---|---|
| Identifiers | Email (waitlist, beta, Founding), IP address, cookie identifiers, preferred name you optionally enter |
| Audio & conversation | Microphone audio, transcripts, Clara’s replies, short-lived call context |
| Usage & security | Call start/end times, queue/busy events, error logs, abuse-prevention signals, hashed trial-quota keys |
| Payments | Stripe transaction status, amount, and contact details Stripe shares with us (card numbers stay with Stripe) |
| Device / browser storage | Necessary session cookies; optional plaintext local notes if you turn on browser memory; browser-held encrypted-sync keys and device credentials; adult confirmation flag |
| Shared page content (optional) | If you use Browse with Clara, text/DOM from a tab you choose to share for that call |
| Correspondence | Messages you send to [email protected] or through feedback forms |
4. How we use information
- Provide the conversation — speech-to-text, language model replies, and synthetic voice playback.
- Operate access — trials, free-beta allowances (including daily minutes where applicable), Founding passes, queues, and capacity limits.
- Secure the service — prevent abuse, troubleshoot failures, and protect users and infrastructure.
- Payments & support — confirm Founding purchases, handle refunds, and answer questions.
- Improve reliability — operational metrics and bug diagnosis. Our no-training commitment applies here too: conversations and saved memories are not for training or fine-tuning AI models.
5. “No saved conversation memory” — what that means
Guest trials do not add your chat to a lasting profile for future calls. That is different from saying every temporary buffer or log vanishes the second you hang up.
Working audio/text may remain until overwritten or cleared. Operational logs (including, today, short excerpts used for voice debugging) are kept while reasonably needed to run and secure the Services, then deleted or anonymized. Free-beta minute accounting and Founding access records are kept while your access is active and as needed for support, accounting, and legal duties.
Our admin call dashboard stores daily totals for connected and ended calls, call duration, queue wait, interruptions, and connections that did not start. Connected calls are grouped by access tier and GPU provider; calls that did not connect are grouped by tier and broad reason. These metrics do not include a person's identity, IP address, audio, transcript, or individual call record. We delete the daily totals after 365 days. The access and payment records described above are separate.
If you enable optional browser memory, selected notes are stored as plaintext in that browser until you clear them. They are sent to Clara and processed as plaintext during later hosted calls only while memory is on.
With browser memory on, a bounded amount of recent conversation text is also kept as plaintext in that browser to continue a recent call. Detailed callback context is used for ten minutes; only the final exchange is used after that, and all recent-call context stops being used after thirty minutes. This temporary context is not synced between devices. Turning memory off or editing or clearing notes clears it. Expired local text is removed while the page is open, or when you next access memory after closing the page.
Cross-device encrypted sync is a separate opt-in control for eligible signed-in accounts. When enabled, the sync service stores an encrypted envelope; approved browsers hold the key and decrypt locally. Device and recovery operations require an active eligible sign-in, but do not currently require a separate recent reauthentication check. A compromised approved browser can expose its local notes, key, and previously downloaded data. Revoking a device blocks future service reads and writes but cannot erase copies it already downloaded. Deletion may take time to reach offline devices and backups.
Turning memory off stops saved notes being used for later calls and clears recent-call continuity. Saved notes have a separate clear control. Sync copies, account records and billing records are separate too.
6. Cookies and similar technologies
We use cookies and local storage that are needed to run the Services. We do not currently use advertising or cross-site tracking cookies. We will update this policy and add consent controls before introducing optional analytics or advertising cookies.
| Name / type | Purpose |
|---|---|
clara_auth0_v2 | Signed-in account session |
clara_beta | Legacy beta access, where still applicable |
clara_founding / clara_checkout | Activate and restore a Founding pass after Stripe checkout |
| Adult confirmation (local) | Remembers that you confirmed you are 18+ in this browser |
| Preferred name (local, optional) | What Clara should call you |
| Browser memory notes (local, optional) | Notes you choose to keep on-device |
| Encrypted memory sync (separate opt-in) | Ciphertext stored by Clara’s sync service; browser-held keys and device credentials are kept on approved devices |
| Infrastructure cookies | CDN / security features required to deliver the site |
Microphone permission is separate from cookies. You can end a call and revoke mic access in your browser at any time.
7. Browse with Clara
If you install the optional browser extension and start sharing, Clara receives page text from the tab selected for capture so she can talk about what you are looking at. Sharing is under your control; stop sharing to end that feed. Do not share pages you are not allowed to disclose.
8. Who we share information with
- Service providers that host or power Clara (for example Cloudflare, application hosting, GPU hosts such as Modal and Vast, Auth0 for sign-in, and Stripe for payments). The data each provider receives depends on the feature you use. Infrastructure providers process calls; sign-in and payment providers handle their respective account and transaction services.
- Professional advisors when needed (for example legal or accounting).
- Authorities when we believe in good faith we are required to disclose information by law, or to protect safety, rights, or the security of the Services.
- A buyer or successor if we are involved in a merger, acquisition, financing, or sale of assets, subject to continued confidentiality commitments where appropriate.
Providers may process data outside Canada. Foreign laws may apply. You can ask us which providers and processing locations apply to the features you use.
We do not sell personal information for money. We do not share it for cross-context behavioral advertising.
9. Retention
We keep personal information only as long as we have a legitimate need — to provide the Services, maintain your access records, resolve disputes, secure the platform, or meet legal and accounting requirements — then we delete or anonymize it.
10. Your choices and rights
Wherever you live, you can ask us to access, correct or delete your information, or stop optional processing. Additional legal rights may apply depending on your location. Email [email protected] or use the contact page. We may need to verify your identity to protect your information. Do not send passwords, payment card numbers or a copy of your conversation just to make a request. If a legal or accounting obligation prevents a complete deletion, we will explain the affected records and reason. Guest trials are hard to link to a person without additional information you provide.
Canadians may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta, as applicable.
11. Children
Clara is for adults (18+). We do not knowingly collect personal information from children. If you believe a minor has used the Services, contact us and we will take reasonable steps to delete related information.
12. Security
Clara and the infrastructure providers involved process your voice and text on hosted servers to deliver the conversation. This means live calls are not end-to-end encrypted against access by the service operator. Optional encrypted memory sync protects the saved sync copy; it is a separate protection from live call processing.
We use access controls and technical safeguards appropriate to a small hosted voice product. No internet service is perfectly secure. Avoid sharing highly sensitive information or other people’s private data you are not entitled to disclose.
13. International users
The Services are operated from Canada and may use infrastructure in other countries. If you access Clara from elsewhere, your information may be processed where our providers operate.
14. Changes
We may update this Policy as the product evolves. We will change the “Last updated” date above. We will highlight material changes on the site. Before introducing a new optional use of your personal information, we will explain it and ask for your choice. We will not treat continued use alone as permission for a new optional purpose.
15. Contact
Questions about privacy: [email protected] · Privacy request Contact